Training Tip #3

Know Your Business (KYB)

In the same way an individual’s identity is checked and authenticated, so is the identity of the business.

Similarly, if the business cannot be matched against the Experian database (Companies House for Ltd companies), then the reseller will need to manually complete the Know Your Business process (KYB)

Tip #3 Certify


The Know Your Business (KYB) process requires the reseller, having checked the merchant’s proof of business, to write the following on the document:

“I certify this is a true copy and true likeness of the original document”.

The reseller must also complete the following, also on the ID:

  • Name
  • Signature
  • Date
  • Reseller Code

Tip #3 Proof of Business

Proof of Business

Accepted proof of business for the merchant can include:

  • Trading accounts
  • Experian e-business checks/Companies House Annual Return
  • HMRC VAT or Tax Demands (less than 12 months old)
  • Business bank account statements (less than 3 months old)
  • Business Rates bills (less than 12 months old)
  • Business Utility bills (less than 3 months old and Mobile phone/broadband bills NOT accepted)
  • Merchant Acquirer statements (less than 3 months old)
  • Business Banking Welcome letters
  • Business Insurance Certificates (from appropriately regulated financial sector firms, less than 12 months old)
  • Market Trader fixed pitch permit and Market Traders’ Federation Certificate

Top Tip #3 Upload Documents


Once the reseller has certified the proof of business, the documents must be scanned and uploaded into the Application in Revolution or emailed to

If you have any questions about the Know Your Business process, either leave a comment below, contact NetPay Customer Services on 0333 311 0200 or click here to email.

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